E&M Summer Social
Refund & Cancellation Policy
Information for festival visitors
Because tickets are purchased through the external ticket provider, refund requests must follow the external ticket provider's terms and process. This page explains the distinction between the provider's ticket transaction and E&M's responsibilities as festival organiser.
If you can no longer attend
Personal non-attendance, a change of plans or a lost ticket does not automatically create a right to a refund. Check the external ticket provider's checkout terms for any transfer, resale, insurance or refund options and contact the external ticket provider using your booking reference.
If the event changes
E & M Event Management Ltd will share material changes to the date, venue or event programme through the contact details and channels available to us. Any refund or credit offered for an organiser-led change will be administered through the external ticket provider and will be subject to its process and the terms communicated for that change.
If the event is cancelled
If E&M cancels the festival, we will notify ticket holders and work with the external ticket provider to communicate the available refund process. the external ticket provider will process eligible refunds to the original payment method, subject to its stated terms. Booking or service fees may be treated separately under the external ticket provider's policy.
Who to contact
For payment, ticket delivery or booking-account problems, contact the external ticket provider first. For event information, accessibility support or organiser communications, contact info@emeventmanagement.co.uk.
Questions?
We are happy to help with festival information or access requirements.